Returns & Refunds
If something is wrong with an order, please contact us with the order number, product details and a description of the problem. Our returns and refund terms are being finalized and will be published before checkout is enabled.
Damaged or faulty product
Tell us which item is affected and include clear photos or video if available. Our team will review the information and advise on the next step.
Report an issueWrong or missing item
Send the order number and a description of what you received, including a photo of the parcel and items if available.
Contact UsHow to report an order problem
- Open the contact form and include your order number.
- Describe the product and the issue you found.
- Attach supporting photos or video when requested in our reply.
- We will review the details and explain the available next step.
Eligibility, time limits and any refund or replacement options will be stated in the final policy before checkout goes live.